ibis Styles Birmingham Centre

The hotel as a whole was fantastic, decorated well and clean. The staff we encountered were very friendly and very happy to help, always greeting you with a smile and a hello whether they were a chamber maid or front of house. We really loved the tea, coffee and hot chocolate machine in reception, we used this a lot instead of the kettle and tea/coffee in our room, using the machine before we left for a day of exploration and then when we got back to the hotel at the end of the day, this machine became a necessity for us as a family ! My 8 year old loved being able to make his own hot chocolate as well (under my view) The breakfast was fantastic and staff kept it well topped up, they were very observant when items became low. The pancake machine is just magic ! The rooms are very clean and tidy, absolutely nothing wrong with the rooms at all. The pillows are so soft and squishy and so so comfy we'd like to buy them ! I understand why we couldn't but it would of been nice to open the window for fresh air however the Aircon was an absolute godsend for us ! The fact this hotel has a carpark is a huge bonus, the fee wasn't very bank account friendly but I felt the car was safe and was nice that it was close to us.

What a lovely hotel and stay. Everything was so comfortable and clean, staff friendly and the refreshments on offer were fantastic. It's one of the best hotels I've stayed in in the city and already looking to pay the extra to stay here again on the next trip over other hotels here including the Ibis budget down the road. Stayed as a family but it was great regardless of children or not. Buffet breakfast was also beautiful.

Room was huge and well laid out, clever use of door in bathroom which doubled at toilet door. Shower was amazing. Bed comfy. Buffet breakfast was excellent. Staff friendly. On my visit there was only 1 working lift to the rooms, which often meant long waits, but that was only slight downside. Location was excellent 10 minutes walk from New St Station. Complimentary tea/coffee, newspaper and magazines in foyer was a nice surprise.

Really great location for the Town Hall Venue. Around 10 mins walk. The staff were very helpful, happy & pleasant. The room was clean & the Bathroom was a very good size.It was equipped with the free toiletries you would need for your stay in terms of shampoo & shower gel. My room was on the sixth floor and was very quiet, so easy to get to sleep. Parking is very convenient and is good value, especially in the heart of Birmingham. If I ever go back I will be sure to book this hotel. It was great.

Great location for the Utilita Arena. Parking was secure and easily accessible along with plenty of spaces available. Staff were polite, friendly, and informative, and the room was very clean and extremely comfortable. Great value for money given the location and facilities available. We'd very happily stay here again!! The only issue was that one of the 3 lifts was out of order, resulting in rather large queues to get back to the room post concert. More an inconvenience than anything and something that can't be helped. The only other issue we encountered was that the overflow pipe from the sink had come loose, resulting in water leaking from the hole where the pipe had detached. Thankfully, there wasn't a lot of leaked water, and this was relayed to reception at checkout. Neither of the above was intentional and could have happened at any point during any stay. The reception staff were incredibly apologetic of the inconvenience. As previously stated, these could have happened at any time and hasn't negatively on our stay or affected my review.